How can I submit my ideas for the video?
A requirement form is shown before checkout. You will be able to submit all necessary information.
Can you add my logo?
Yes. We believe that branding is essential, so we always include your logo.
Do you provide ad copy and thumbnails?
Yes, all deliveries include ad copy, HD thumbnails & Adobe After Effects project files.
Do I need to submit my own footage?
No. Original footage helps improve conversion rates, however, it's not essential. We can provide HD footage sourcing.
How long do deliveries take?
All orders are delivered within 4 business days, however, our average delivery time is just under 48 hours.
Do I need an account to order?
No. Orders are delivered by email.
What are UGC Video ADS?
UGC Video ADS are user generated content of your product. Usually, this would be a human product review / testimony video of your product. This gives your customer someone to relate to, and can emphasize the positive emotion that is associated with your product. In 2021, our UGC ads achieved an average 96% higher ROAS than regular video ads. UGC video ads also have a higher chance of going viral on Tiktok, Instagram & Facebook.
What makes you better than others? Like Bandsoffads, or Ecomvids?
Simply put, we don't outsource. Our competitors outsource their video ads from Fiverr or from Upwork. Also, we do not recycle presets. Many our competitors use a simple text & video preset in their video advertisements. It may have worked in 2017, but it does not in 2021.
I need a custom video advertisement. How do I proceed?
For custom enquiries, please fill the submission form here.
What if I dislike the video I'm delivered?
Customer satisfaction is our top priority. We provide five free revisions per order. For every additional revision, we charge $5. Revisions must, however, be submitted within 24 hours of delivery.
I am looking for a production partner. Can you help me?
Yes, we take pride in building long-term partnerships. Contact us at firstname.lastname@example.org to discuss partnership discounts. You can also send us a DM on Instagram @adsellr.
You can also submit a custom order enquiry.
What is your refund and revision policy?
Full refunds will only be issued for disputes that are filed within 60 minutes after ordering. We do not provide full refunds for disputes submitted after 60 minutes. Once we begin work on an order, it is no longer refundable.
Our SERVICE has a strict no-refund policy. Please understand that there is no way for us to recoup our labor costs for the video.
We provide five free revisions per order. For every additional revision, we charge $5. Revisions must, however, be submitted within 24 hours of delivery.
Any and all revisions must be submitted via our help centre here. All other submission forms, such as emails, or social media messages will be ignored.
Any and all revisions can be submitted via our help centre here.